Returns & Refunds
Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you need to make a return or exchange, please review the guidelines below.
Returns & Exchanges
- Returns and exchanges are accepted within 30 days of purchase.
- Products must be unopened, unused, and in their original packaging.
- To initiate a return or exchange, please contact us with your order details.
- In the case of a mail-in exchange, the customer will be responsible for all shipping fees incurred.
Defective Products
If you receive a defective item, please reach out to us directly. Defective products must be handled through the supplier, and we will assist you in starting this process.
Product Recalls
In the event of a recall, all requests must be made directly with the manufacturer. We will provide guidance on who to contact if needed.
Non-Returnable Items
- Products that have been opened or used.
- Professional Use Only products (e.g., Akzéntz and Fuzion) once sold.
- Clearance or final sale items.
Refunds
- Once your return is received and inspected, we will notify you of approval.
- Approved refunds will be processed to your original method of payment.
- Shipping costs are non-refundable.
- How to Start a Return
Please contact us by email or phone before sending any product back. Returns sent without prior authorization may not be accepted.
